Introduction
I'm a senior Customer Success leader with 25+ years of experience across SAAS, consultancy, and complex post-sales environments.
I've built Customer Success teams from the ground up, led mature functions through change, and worked closely with founders, CROs, and executive teams where retention, expansion, and customer trust really matter.
Today, I work in two ways:
- As a permanent leader within B2B SAAS organisations
- As a CS advisor or fractional leader supporting teams through transition or growth
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View my experience, leadership background and approach
for companies
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Learn about advisory and fractional Customer Success support